Terms and Conditions

These terms apply to every order placed through www.tamashii.be.
By placing an order, you agree to these terms.

1. Offer and prices

  • All products in our webshop are unique and vintage, carefully selected.

  • Minor signs of age, use, or imperfections may be present and are part of the character of the item.

  • These features are clearly photographed in the product listings.

  • Prices include VAT and may change without prior notice.

  • Product photos aim to be as accurate as possible, but colors and details may vary slightly.

2. Orders and payment

  • Orders are confirmed by email.

  • Payment is made via the secure payment methods offered in the webshop.

  • Orders are processed only after full payment has been received.

3. Delivery and shipping costs

  • Orders are normally shipped within 1-2 working days.

  • Shipping is handled by an external courier.

  • Risk transfers to the customer only upon receipt of the package.

  • Shipping costs are clearly displayed at checkout.

More information about delivery and shipping costs can be found here: Shipping Information.

4. Return & withdrawal policy

  • You have a 14 calendar day withdrawal period starting the day after delivery.

  • Return shipping costs are at your own expense, except in cases of damaged or incorrect delivery.

  • Items must be returned in their original condition.

  • Vintage items with clearly photographed signs of use are not eligible for free return.

  • Please refer to our separate Return & Withdrawal Policy for full details and exceptions.

5. No right of withdrawal

The right of withdrawal does not apply to:

  • Personalized or custom-made products

  • Digital downloads and gift cards

  • Products with clear signs of use caused by the customer

6. Liability

  • Tamashii is not responsible for damage caused by misuse, incorrect information, or external factors.

  • Our liability is limited to the amount of the purchase.

7. Complaints

  • Complaints can be submitted via email: info@tamashii.be

  • We handle complaints within a reasonable timeframe.

  • You can also use the EU ODR platform: https://ec.europa.eu/odr

8. Force majeure

In the event of force majeure (such as pandemics, natural disasters, government measures, strikes…)
Tamashii cannot be held liable for delays or cancellations.

9. Data protection

  • Your personal data will be used only for order processing and communication.

  • Tamashii complies with GDPR regulations.

  • See also our Privacy Policy.

10. Intellectual property

  • All content on this site, including photos, texts, and design, is protected.

  • Use or reproduction of any material from this webshop without permission is prohibited.

11. Applicable law and contact details

  • This agreement is governed by Belgian law.

  • In case of disputes, the courts of the district of Ghent have jurisdiction.

Contact details:
Tamashii
Ruilare 1A
9080 Lochristi – Belgium
Company number: 0830.679.096
VAT number: BE0830.679.096
EPR Germany (VerpackG): DE4586861065780
E-mail: info@tamashii.be
Website: www.tamashii.be

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